Questions pet brand owners ask
Straight answers, including the things Hope AI does not do.
Hope AI is an AI customer support chatbot for pet brands on Shopify. It answers your customers' questions from your own store's information, and I set it up and look after it for you. These are the questions owners ask most, and some of the answers are about what it doesn't do. All the prices are on the pricing page, and the comparisons show how it sits next to other tools.
How much does Hope AI cost?
£250 one-time setup, paid only after you've approved your assistant on a private demo page, then £40 a month. Your first month is free, so monthly billing starts from month two. There are no per-conversation fees for up to 1,000 conversations a month.
Is there a contract?
No. It is monthly and you can cancel at any time, with no minimum term.
How long does setup take?
Usually within a day. I build the assistant from your FAQ, shipping and returns policies and full product catalogue. You test it on a private demo page, and once you approve it you paste one line into your theme.
Do I need an app or a developer?
No. It is a single script tag in your Shopify theme that adds a chat bubble. It does not change your theme, layout or checkout, and you can remove it by deleting that line.
What do I have to do?
Very little. You don't write any content or maintain anything yourself. You approve the demo, paste one line into your theme, and let me know when your products or policies change.
Will it make things up?
No. It answers only from your store's own FAQ, policies and product information, and it never invents policies, prices, discounts or delivery promises.
What happens when it doesn't know the answer?
It tells the customer it doesn't have that information and points them to your email or contact page. You also get an email with the question, so you can reply to the customer and add the answer to your assistant.
Can it track a customer's order?
No. It doesn't have access to your Shopify order data, so it can't look up an individual order. If a customer asks where their parcel is, it shares your shipping policy and how to contact you.
What does it do with pet health questions?
It never gives veterinary, medical or dietary advice, and it never says whether a product is safe for a particular animal's condition, allergy, medication or age, even if a product page makes a general claim. It kindly suggests their vet and offers your contact details. It can still share plain product facts such as ingredients or sizes.
Can I change how it talks?
Yes. Friendly and chatty, or short and direct. Tell me how your brand speaks and I'll adjust it, and you can try it yourself on your private demo page before launch.
What happens when I add products or change a policy?
Tell me and I'll update your assistant. That is included in the monthly fee.
Where is customer data stored?
Conversations are stored in the EU, in Amsterdam. To write each reply, the message is sent to Anthropic, the US company whose AI model powers the assistant. If you choose to keep conversation transcripts, they are kept for 12 months, after which only the customer's question is kept, with personal details removed.
Who is behind Hope AI?
I'm Luke Hope, the founder. Hope AI is built and run by me personally, and I look after every assistant myself.
See it on your own store
Book a 10-minute call. I'll train an assistant on your own store so you can try it on a private demo page, and you only pay once you're happy with it.
Book a 10-minute call