Hope AI vs Gorgias
Gorgias is a full ecommerce helpdesk built for stores with a support team. If you handle support on your own, the comparison looks quite different.
Gorgias is a full helpdesk for ecommerce, built for stores that have a support team. If you've got that team and a steady stream of orders, and you want your AI to take actions on orders, Gorgias is the stronger tool. Hope AI does a much smaller job. It answers common questions from your own policies and catalogue, and I do the setup for you. You pay a flat price, with no per-chat fees up to 1,000 conversations a month.
What Gorgias can do that Hope AI can't
Gorgias gives a support team one shared inbox across email, live chat, social and more. Its AI can act on Shopify orders, for example cancelling or discounting inside the conversation. Hope AI has no access to order data. Ask it where a parcel is and it will explain your shipping policy and how to get in touch with you, and that's as far as it goes.
If you have the order volume to make a helpdesk worth paying for, those features are worth having.
What you'd pay
| Hope AI | Gorgias | |
|---|---|---|
| Price | £250 one-time setup, paid after you approve the demo, then £40 a month. First month free. | Helpdesk plans from $10 a month (50 tickets), $50 (300), $300 (2,000) and $750 (5,000) billed annually. USD. |
| What the AI learns from | Your FAQ, shipping and returns policies and full catalogue | Gorgias says you apply your tone, policies and SOPs with guardrails |
| Who sets it up | Me, usually within a day. One script tag in your theme. | You or your team |
| Per-conversation fees | None, up to 1,000 conversations a month | $0.90 per automated interaction on annual contracts, $1.00 on monthly. Each counts as a helpdesk ticket. |
| Contract | Monthly rolling, cancel anytime | Annual or monthly contracts, with lower prices for annual |
| When it does not know | Says so, points the customer to your email or contact page, and can email you the question | Part of a full helpdesk with an inbox for your team |
| Individual orders | Cannot look them up | Can act on Shopify orders, for example cancelling or discounting inside the conversation |
Gorgias prices are in USD, taken from Gorgias's official pricing page and homepage, as of October 2026. Helpdesk overage per extra ticket is also charged, so check their page for current terms.
Who Hope AI suits
A small brand without a support team, where a helpdesk would be more than you need. I build it for you, usually within a day, and you approve it on a private demo before you pay. The price stays flat, so you aren't paying per automated interaction. It's made for pet brands, so it never advises on pet health: it declines those questions and points the customer to a vet and to your contact details.
Plenty of small stores start with something simple and add a helpdesk later. That's a perfectly good way to do it. See pricing and the FAQ, or the comparisons with Shopify Inbox and Tidio.
See it on your own store
Book a 10-minute call. I'll train an assistant on your own store so you can try it on a private demo page, and you only pay once you're happy with it.
Book a 10-minute call